Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@gaiexce.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@gaiexce.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@gaiexce.com.
1. Warranty Policy
We provide a 1year limited warranty for customers who have purchased GAIEXCE products from GAIEXCE website store：Hiseeu.com.
This 1year limited warranty is applied to GAIEXCE products, including GAIEXCE DVRs & NVRs, security cameras systems, security cameras, and accessories.
This warranty policy is not applied to the free gifts shipped from GAIEXCE.
2. Return Policy
A）Return Policy for Products Purchased from Hiseeu
Hiseeu is to provide our best product and service to you. We offer Free Return within 30 Days from the Original Purchase Date for Refund with or without Reason.
Beyond the 30 days, If the reason for return isn’t quality-related, or any other damage caused by the unintended use of the product, the customer must pay the return shipping costs as well as the tariffs caused.
You may receive a return label / return address / RMA code from Hiseeu RMA technicians after your request is authorized, you can use a traceable carrier that can provide you with delivery confirmation to ship your Returned Product back to GAIEXCE warehouse, then send the screenshot of your receipt to us. If you don’t want to pay the shipping costs for us first, please let us know, we would be happy to refund the shipping costs to you before you return the product.
Click here to submit a quick return application if you'd like to return GAIEXCE product.
B).Return Policy for Products Purchased from a Third-Party
If the GAIEXCE product that you have purchased from the third-party stores or vendors does not function to your satisfaction or does not apply to your installation, please contact the third-party store or vendor where the product was originally purchased for the return and refund policy. All the return and refund processes related to the GAIEXCE products purchased from third-party stores or vendors are subject to the specific policies of the third-party stores or vendors. Please refer to the return and refund policy of the original store or vendor that you purchased your GAIEXCE product for specific information. GAIEXCE is not responsible for their refund and return.
3. Replacement Policy
Under our warranty policy, you can return the product for a replacement.
If the Returned Product is tested and found to be defective and covered by Hiseeu Limited Warranty, we will take care of all quality-related issues with a REPLACEMENT or FULL REFUND including any return shipping costs.
Under any circumstance, Hiseeu isn’t responsible to any customs clearance and/or duty, tax, fees that are enacted by the shipping carriers.
Hiseeu will ship the replacement product within 2-3 business days.
4. Refund Policy
We will make a refund within 1-2 working days once the returned item is confirmed to arrive at our Hiseeu warehouse.
We are sorry to learn that you are not 100% satisfied with your purchase. Please keep in mind that we are standing by 24/7 if you have any questions about our products or service. You may reach us by writing emails to support@gaiexce.com.